We are always pleased to personally answer your questions. For your convenience we have supplied answers to many of the typical questions received from our customers.
If you have other questions, please just send it to support@dronesdeli.com.
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- Shipping
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Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Your order will be processed and shipped within 1 to 3 business days. For domestic delivery, please allow 5 to 10 business days for your package to reach your doorstep. For overseas delivery, it may take 10 to 15 business days. Please refer to the product description for the estimated delivery time of each item. For more details, please read our shipping policy.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at support@dronesdeli.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. For more details, please read our refund policy.
Cancellations are possible only before your orders are shipped. Once your order is shipped, it will not be possible to cancel your order.
If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we will guide you how to return the item. For more details, please read our refund policy.
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, then simply notify us, and we will guide you how to return the item. For more details, please read our refund policy.
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Your order will be processed and shipped within 1 to 3 business days. For domestic delivery, please allow 5 to 10 business days for your package to reach your doorstep. For overseas delivery, it may take 10 to 15 business days. Please refer to the product description for the estimated delivery time of each item. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout
Product
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there
You can contact us through our contact page! We will be happy to assist you.
